How-tos

Fast help

Call: xHELP

  helpdesk@wlu.edu

Network availability
hotline:
x8409

How-tos

These pages provide assistance in using computing resources at Washington and Lee University. In addition, see information regarding technology education, using technology-equipped classrooms and other topics in the Services section.

Blackboard

• Blackboard Course Management System

Dial-in Internet Access

• Connect97 accounts and how to use them
• Configuring Connect97
• Alternative Internet Service Providers

E-mail

• GroupWise
• Using automated e-mail lists (listservs)
• Sending mass e-mails: Campus Notices information on main W&L site
• Course e-mail lists
• File Types Blocked By E-mail Filters
• Filtering Spam using Digitar Sentinel
• Using GroupWise with Blackberries and Other PDAs

Network and file management

• Passwords:
  • Guidelines for selection
  • Instructions for changing passwords
• Burning data onto CDs
• Contexts
• About personal and shared directories
  • Restoring files from network directories
  • Salvaging Novell-based network files
• Off campus access to network resources
  • VPN for Active Directory and other resources
  • accessing Novell-based network files
• Creating and sharing files on the L Drive  
• Making Shortcuts
• Moving Favorites to a different computer
• Organizing Files
• Searching for Files
• Connecting to a Network Printer
• Connecting to a Network Printer with a Macintosh

Office productivity

• Office 2007
• Word
• PowerPoint
• Excel
• Changing Access Documents to Excel Documents

Operating system

• Windows
• Windows XP Service Pack 2
• Macintosh Documentation and support

Surveys

• Creating a survey using Flashlight Online

Test your knowledge

• Try this self-correcting quiz on computer basics

Viruses and Spyware

• Introduction to Viruses and Spyware
• File types blocked in email attachments
• Symantec AntiVirus Install file from Help Desk page
• How to Install AdAware
• How to Install Microsoft Defender
• Safe Computing Initiative

World Wide Web

• Website design and construction
• Internet Explorer 7 FAQ and Support

Other tips

• Weekly "W&L tech tips" on a variety of topics are archived here